Privacy Policy
Privacy Policy
Effective Date: 7/3/2025
Last Updated: 7/3/2025
Async ("we," "our," or "us") values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you interact with our services, including our website, mobile app, and sales operations.
1. Information We Collect
We collect the following types of data:
1.1 Personal Data
When you purchase from us, register as an agent, or contact us, we may collect:
Name
Phone number
Email address
Shipping/Billing address
Payment details (e.g., bank transfer, e-wallet transaction details)
Order history
1.2 Non-Personal Data
We may also collect:
Browsing behavior (e.g., pages visited, time spent on site)
Device information (e.g., phone model, browser type)
2. How We Collect Data
We collect data through the following methods:
Manual Entry: Customers and agents provide personal details when checking out, registering, or contacting us.
Cookies & Tracking Tools: We use cookies to track browsing behavior for marketing and essential website functions.
Third-Party Services: We use analytics and advertising platforms (e.g., Facebook Pixel, Google Analytics) that may collect data on our behalf.
3. Purpose of Data Collection
We collect and process your data for the following purposes:
Order Processing & Billing – To process payments and ship orders.
Customer Support – To assist with inquiries, warranty claims, and other support needs.
Marketing & Advertising – To send promotions, retarget ads, and analyze marketing performance.
Website & Business Analytics – To improve our website and business operations.
Agent Management – To track agent sales, commissions, and business performance.
4. Async Agents App
In addition to customer data, Async collects information from agents who use the Async Agents app:
4.1 Information Collected from Agents
Agent name & contact details
Sales records & commission details
Login credentials
4.2 How Agent Data is Used
To track sales and commission payments
To manage agent performance
To facilitate communication with Async
4.3 Sharing Agent Data with Third Parties
We may share agent data with:
Payment Processors – To process commission payouts.
Shipping Companies – If agents handle order deliveries.
Marketing Platforms – To track sales performance and promotions.
Analytics Services – To analyze agent activity and business performance.
5. Data Sharing
We may share customer and agent data with:
Payment Processors – To facilitate transactions and commission payouts.
Shipping Companies – To deliver orders.
Advertising Platforms – To run marketing campaigns.
Analytics Services – To track website and agent performance.
6. Data Storage & Security
All customer and agent data is securely stored in encrypted databases and cloud storage.
Data is retained until a user requests deletion.
Async holds the right to delete any user data at its discretion.
All data is encrypted to ensure security and prevent unauthorized access.
7. Customer & Agent Rights
Users have the right to:
Request access, updates, or deletion of their personal data.
Opt out of non-essential tracking and marketing communications.
Requests can be made via email at support@async-enterprises.com or by direct messaging us.
8. Cookies & Tracking
We use cookies for essential functions (e.g., login sessions, shopping cart) and marketing.
Users can opt out of non-essential cookies through browser settings or by adjusting their preferences.
9. Policy Updates
Users will be informed of any Privacy Policy updates via email.
Changes take effect immediately upon notification.
10. Legal Compliance
Async complies with Malaysia’s Personal Data Protection Act 2010 (PDPA) to ensure the responsible handling of personal information.
For further inquiries regarding our Privacy Policy, please contact us at:
📧 support@async-enterprises.com
📞 (+60)187017642
By using our services, you acknowledge that you have read and understood this Privacy Policy.